FAQs

In questa sezione troverai le nostre risposte alle tue domande più frequenti su ordini, spedizioni, acquisti e consegne, sulla registrazione al sito e su tutti i servizi che tiurai.it ti offre. In caso necessitassi di ulteriore assistenza, ricordati che puoi sempre contattare il nostro Servizio Clienti
How can I buy products that interest me?

Buying on Tiurai.it is fast and instinctive. Click on the product you like best to access the relevant product sheet and you will see in detail all the relevant information on the article itself. To add it to your cart click on the 'add to cart' button. The product at that time will be ready to be purchased.

 

You can decide whether to complete the purchase by clicking on the icon of the Shopping Bag at the top right or if you want to continue shopping for other items. After shopping, to proceed with the order, always click on the "Shopping Bag" icon and then on 'Go to checkout'. Remember that on the first page of the cart you can also change the quantity of items you wish to purchase or remove them. If you want to complete the purchase immediately, if you are a registered user please log in or register with the site if you have not already done so. You can complete the purchase even without registration. You will be asked to choose a shipping and billing address. In the next step you will be offered to choose between the payment methods available (cash on delivery only for shipments on Italian territory, credit card, paypal or bank transfer). Finally you can select the type of shipment you want. Tiurai.it reminds you that payment is completely secure, as credit card data is protected from unauthorized access by encrypted transfer of SSL data ('Secure Socket Layer'), not accessible to third parties. Finally, after making the appropriate checks on your transaction, the information on your order will be sent to tiurai.it and a confirmation message will inform you that your purchase has been completed successfully.

Is there a limit to the amount of products I can buy?

Generally there are no limits, either in quantity or in amount. However, Tiurai.it may reserve the right to limit the purchase of some particular limited edition products.

Refilling the cart forces me to purchase?

No. You can do all the tests you want and then decide not to complete your order even if you have added products to your cart.

Promotional code

The 'promotional code' is a discount coupon that is provided to you for special promotions. The conditions for obtaining this code will be communicated to you via a special Newsletter during special events through our social networks. If you have one, you only need to enter the code in the field that you can find on the order completion page: the discount will be calculated and displayed automatically.

When does the purchase procedure end?

After entering the data required for payment you will be directed to the confirmation page of the purchase, containing the number and the date of the order. A thank you message at the center of the page will inform you that the purchase process has been completed successfully. Finally, you will receive an email containing the details of the order you submitted and confirmation that it has been correctly received. If within 24 hours you have not received any communication, please write to eshop@tiurai.it or alternatively, fill out the form in the contact section.

 

How can I check the status of my order?

To check the status of your order, log in and access the "my account" under "My orders" you will receive all the information you want. Remember that the customer care staff is at your disposal to provide you with further information. contacts.

What are the shipping costs?

Shipping costs for all orders made on Tiurai.it from Italy are free. For all other countries visit the Shipping page.

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